Velora Chain Necklace

14-Karat Gold Chain Necklace

Specifications:

• Length: 50 cm
• Weight: 10.9 grams
• Material: 14-karat gold

This elegant 14-karat gold necklace exudes sophistication with its beautifully crafted chain design, combining durability and a timeless aesthetic. With a length of 56 cm, it is perfect for both casual and formal wear, adding a touch of luxury to any outfit.

The necklace weighs 25.7 grams, ensuring a solid and premium feel, while remaining lightweight enough for comfortable everyday use.

Return and Refund Policy

We value your satisfaction and want to ensure you are pleased with your purchase. Please review our return and refund policy below:

Eligibility for Returns

• Items must be returned within 14 days of the purchase date.
• Items must be in their original condition: unworn, undamaged, and in their original packaging, including all tags and certificates, if applicable.
• Proof of purchase, such as the receipt or order confirmation, must accompany the returned item.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized jewelry.
• Items marked as "Final Sale" at the time of purchase.

Return Process

• Contact Us: Please reach out to our customer service team at aranyaura@outlook.com to initiate a return.
• Shipping the Item: Securely package the item and include proof of purchase. Returns must be shipped to the address provided by our team.
  • Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
• Inspection: Once we receive the item, we will inspect it to ensure it meets our return conditions.

Refund Policy

• Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping fees (if applicable) are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at aranyaura@outlook.com. We will arrange a replacement or full refund, including shipping fees, once the issue is verified.

Exchanges

Exchanges are subject to availability. If you wish to exchange an item, please follow the return process and indicate your preferred replacement item. Price differences will be adjusted accordingly.

For any further questions or assistance, please contact our customer service team at aranyaura@outlook.com. We are here to help!

Shipping Policy

We are committed to ensuring your purchase arrives safely and on time. Please review our shipping policy below:

Shipping Methods and Costs

We offer secure and reliable shipping options to meet your needs. Shipping costs are calculated at checkout based on the destination, weight, and size of the package. Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.

Estimated Delivery Times

• Domestic Shipping: Delivery within 3-7 business days.
• International Shipping: Delivery within 7-21 business days, depending on the destination and customs clearance.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, holidays, or carrier delays.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Lost or Delayed Shipments

If your shipment is delayed or lost, please contact us immediately at aranyaura@outlook.com. We will work with the carrier to resolve the issue promptly.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. Reshipping fees may apply in such cases.

For additional questions or assistance with your order, please contact us at aranyaura@outlook.com. We are here to help!